FAQs

I installed BookingBuilder Desktop but it only shows a few airlines. How do I get the rest of them?

By default only certain airlines are enabled. Enabling the rest of them is very easy. Before you do this, make sure you have the login information for the web sites that require it. Then, login to our web site here. Once you login, click the group you wish to edit. You will most likely only see the Default group. Once in the group, click Edit Supplier Settings. You will now see a list of all the suppliers available in BookingBuilder Desktop. Click Edit next to each one that you want to change. The individual supplier edit screen will show you information about how that supplier is handled in BookingBuilder Desktop and allow you to set the options for that supplier. Be sure to click Save Changes before you hit Done at the bottom of the page.

To enable the supplier, click the "Enable" button and then click Save at the bottom of the page. Go back to the supplier you just enabled and click Edit to fill in the required options for that supplier. When you are finished, click Save Changes then click Done.

These changes will be pushed out to all licenses in that group within 1-2 hours. To get the changes immediately, right-click your BB icon and select Update Settings.

How can I have separate settings for different locations or different groups of agents?

Agencies often have different groups of agents, such as corporate and leisure, or different locations, that each require different settings in BookingBuilder Desktop. We make it very easy to have different Groups, each with its own settings. Login to our website with your email address and password, and click Edit Groups. There will always be the Default Group. Each Group has its own settings. Click Add Group to add a new one. You can put new computers in this group, or move computers from another group into it. Within the group, you can change the Supplier and GDS settings as needed.

It is best to handle multiple groups this way instead of creating separate companies. This method keeps everything you are doing in one place, and makes billing much easier.

When bookings are entered into my GDS, I get both air segments and non-air (OTH/TUR/TVL/etc.). How can I have it put in only one segment type?

BookingBuilder Desktop offers you options on how information is entered into your GDS. By default, all the options are selected. If you want to change them, the next time a booking confirmation is read, next to the "Enter into" button are some choices that look like this:

Check or uncheck the options you require, and those settings will be remembered the next time you complete a booking on a supplier site.

Sometimes the BB icon is red. What does this mean?

The BB icon has 4 colors or states. The first is yellow, which means that it is in standby mode. It is waiting for your GDS to open, and will do nothing.

If the software is unable to communicate with our server, you will see a yellow icon with a red circle and slash through it.

Green means that BookingBuilder is connected to your GDS and ready to work.

Red means that it is working. For example, when the Availability Dialog is visible, the icon will be red. This indicates that the software is working, so it won't respond to availability commands in your GDS until you finish the task at hand.

What Class of Service do you enter for Air Canada Flights?

We currently use:

• Executive - J
• Executive Class Lowest - C
• Executive Flexible - J
• Latitude - Y
• Latitude Escapes - S
• Tango - E
• Tango Plus - M

Expedia results in Instant Fare Quote always show 12:00N as the connection time. Why is that?

The Expedia website does not show the connection until you select a flight for purchase. Since their fare quote page doesn't show the connection times, IFQ can't either.

Can BookingBuilder calculate/add seat fees to the PNR?

Yes but this is a customizable feature. Please contact support@bookingbuilder.com to have this added to your BB settings.

BookingBuilder is not reading the passenger’s Date of Birth, Frequent Flyer number or Address.

These are customizable fields. Please send us an email at support@bookingbuilder.com describing your issue and we will assist you. Any screenshots you can send will help us as well.

BB is not reading the confirmation page correctly (or not at all) for the booking I just made.

Confirmation pages should be sent in using one of the methods below. Steps:

1. Right click on the BB icon.
2. Click on "Report Unrecognized Web Page” or “Send Web Page to Support."
3. Select the page that is not being recognized. It may not be the first one in the list.
4. Click on “report page.” Put a detailed explanation in the box.

Another option:

1. Right click on the BB icon.
2. Click on “Open Saved Confirmation.”
3. Select the appropriate confirmation and click “OK.”
4. Click on “Page Does Not Match” or “Send Confirmation to Support.”
5. Enter a detailed explanation in the box and send it in (if you want it to go to a particular BookingBuilder employee, please put their name in your comments).

I clicked on ‘Open Selected Websites’ or ‘Book Selected Itinerary’ and nothing happened.

This is likely a problem with your Internet Explorer settings. Please refer to this webpage Configure IE7 & Up to resolve this issue.

How do I add more computers to my account?

It is very important that you keep all the computers you add in the same account, instead of adding new accounts for additional computers. If you are adding just one or two new computers, go to those computers, log in to our web site with your email address and password, and on the first page after you login will see text that tells you that computer has not been registered, and a link to register the computer. Click the link, when prompted install the component it requires, and the computer will be registered to your company. The site will then show you a link to install the software. Click that, and you'll be running in no time!

If you are installing multiple new computers, the fastest way is through a Quick Link. Login to our web site from any computer, then click Edit Groups. Click Edit next to the Group that should get the new computers, and then click Quick Link. Click the Create Quick Link button, and you will see a link that you can email to everyone who is to get the software. When that link is clicked, it will open a page that installs the registration component, asks for the computer nickname, automatically registers the computer to your account, and then shows a link to install the software.

For multiple computer installations, you can also take advantage of the installer options, such as automatic registration, and silent operation. Contact us for more information about this.

Where can I send my excellent ideas about how to make BookingBuilder even better?

We would love to hear your great ideas about how to make BookingBuilder products even better. Please email them to support@bookingbuilder.com and we will look into making them a reality.

What happens when an airline adds new citypairs or changes its web site? Do I have to load an update?

BookingBuilder Desktop is a very sophisticated system that includes the software your install, our web server and database back-end, as well as applications we run in our development and support centers. We regularly update our database of citypairs. The BookingBuilder Desktop application you install checks our server every 30 minutes to see if the citypairs and other information has been updated. If so, it automatically retrieves the latest information. You do not have to load any updates.

When we add new airlines or airlines change their web sites, it works the same way. We simply update the information in our database, and BookingBuilder Desktop downloads the updated instructions on how to work with the web sites or new airlines.

How can I rename a computer so that I can tell who is using it on the Usage Report?

To rename or assign a nickname to a computer:

• Login to the BB Desktop Admin.
• Click Edit Groups
• Pick the Group you wish to edit and click the Edit button
• Click Edit Computers Assigned to this Group
• You will see the list of computers. Click Edit next to any that you wish to Rename.
• Type in the Name in the Nickname Field and click Update.

How do I update my credit card on File?

You can input payment information by logging into your BBD administrative page here. Click 'Edit Company', scroll down to 'Credit Card Information' and replace the 'Free Trial' or existing credit card information with a valid name and credit card number. Check the box that to agree to the terms of the license agreement and click 'Submit'.