Booking Builder Genie
BookingBuilder Genie helps agents boost revenue and customer service on every reservation while lowering the cost per PNR.
Agents cannot remember every detail of preferred suppliers or travellers’ special requirements, so all of this information can be programmed into Genie. As the agent works through a booking, Genie prompts them with relevant reminders to ensure they make the right choices every time.
Genie also offers workflow automation capabilities that augment BookingBuilder Desktop. Genie can be used to access outside profile tools to provide traveler data to BB Desktop. Additional, post-transaction processes can be handled by Genie.
A Travel Agent's Best Friend
Genie – the right information at the right time!
Examples of the power of BB Genie include:
1. Revenue Enhancement
Remind agents which hotels and car rental companies offer special rates and booking incentives. Remind agents to sell profitable extras, like insurance and foreign currency exchange.
2. Cutting Costs Through Improved Quality Control
Bouncing PNRs back and forth to your mid-office system is expensive and a waste of time. Instead, use Genie to guide your agents to build a better transaction the first time.
3. Customer Service
Remind agents of travellers’ unused tickets and travellers’ preferences, like loyalty programs benefits or special travel needs. Provide destination-specific security advisories.
4. Global Account Servicing
Deliver consistent policy adherence whether servicing your clients from London, Bombay, Johannesburg or Kansas City!
What Our Clients Are Saying About BB Genie
“This tool has been so beneficial to our agents we really can’t say enough about it!”
“I didn’t realize how dynamic Genie is. Its like buying a car and not realizing you bought a Porche!”
“Genie provides the highest ROI of any technology tool we use!”
“We have been using BB Genie for almost two years and the ROI has been incredible. In that time, we have cut down recall commissions by thousands of dollars, and debit memos have decreased, while business for our preferred suppliers has risen dramatically.”
“BB Genie is a blessing for us and the tool is fantastic. It is great that there is continual enhancement fo the product.”