BookingBuilder Genie intelligently and invisibly monitors your front-line agents as they work on the GDS or Internet. Key words and other details typed in by the agent trigger Genie to flash relevant reminders, offers, advice, assistance and other prompts on their screen.
Each prompt is aimed at maximising revenue, improving client service or reducing costs. The triggers for the prompts are highly customisable and can be based on traveller names, destinations/routes, dates or many other options.
Examples:
Name trigger creates an UNUSED TICKET MATCH
The agent keys in the name of their customer while making a booking. As the agent continues working, BB Genie quickly checks the name on a list of passengers with unused airline tickets. If there is a match, BB Genie prompts the agent to try to use the ticket for the current trip request.
Destination/route trigger generates a PREFERRED SUPPLIER SALE
The agent keys in a city pair. BB Genie recognises it is served by an airline with an incentive agreement and alerts the agent to book the carrier if appropriate for the traveller. The specified destination can also trigger prompts about a wide range of relevant cross-selling opportunities, including hotels, ground transportation and tours.
Date trigger produces a TIMELY TRAVEL ADVISORY
The agent keys in the date a traveller intends to visit a foreign country. BB Genie sees the country has a public holiday at the destination on this date. It prompts the agent, who warns the traveller. Travel advisories of all kinds can be loaded into the database.
Faster Internet access/automated booking process
BB Genie also creates short cuts which help agents find what they need on the Internet quickly and speeds up the online booking process. In fact, it is so smart that it can automatically fill in traveller and agency data on many websites – the agent can complete an Internet booking without typing a single key-stroke!
Selling foreign currency
A client is booking a foreign trip. BB Genie prompts the agent to ask if they require foreign currency. If the client says yes, one click takes the agent to the order page of a preferred currency supplier’s website. To make the process even faster, BB Genie can fill in many of the order details automatically from the client’s PNR.
The technical stuff
GDS compatibility – BB Genie can be used with any of the main GDSs: Abacus, Amadeus, Apollo, Galileo, Sabre and Worldspan.
Highly customisable – Display messages in any design you want. Add graphics, photos and even animation of your choice. You can also configure different prompts for different parts of your business – corporate, leisure, meetings, incentives. The great flexibility and variation in the prompts means the agent will never ignore the message.
Customer support – We are there for you as you get started and beyond. As part of your set up, we give you plenty of help with configuring BB Genie to your precise needs. We also provide a step-by-step training programme. What is more, all the configuration is done on the BookingBuilder website, so you don’t have to distribute any configuration files internally.
Still need help? No problem: we have a comprehensive support section on this website, and we provide e-mail contact addresses and a number to call if you want to speak to someone.
